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Terms & Conditions

Last Updated: (18/10/23)

 

1. Introduction

These Terms and Conditions ("Terms") govern your use of the Belfast Causeway Tours website located at www.belfastcausewaytours.com ("Website"). By accessing and using the Website, you accept and agree to be bound by these Terms.

2. Privacy Policy

Your privacy is important to us. This Privacy Policy section outlines the types of personal information we collect and how we use this information.

(a) Information Collection:

  • We collect personal information when you fill out forms on our Website, subscribe to our email marketing list, or book a tour.

  • Information collected may include your name, email address, phone number, and any other details you provide.

(b) Use of Information:

  • We use the information collected to process your bookings, respond to your enquiries, and send you marketing communications (if you have opted-in).

  • We use Wix Analytics to collect standard internet log information and details of visitor behaviour patterns.

(c) Information Sharing:

  • We do not share your personal information with third parties outside of Belfast Causeway Tours without your consent, except to comply with the law, protect our rights, or fulfil our legal obligations.

(d) Cookies:

  • Our Website uses cookies to enhance your user experience. By using our Website, you agree to the use of cookies as described in our Cookies Policy (please provide a link to your Cookies Policy if available).

3. Intellectual Property

All content on this Website, including text, graphics, logos, images, and software, is the property of Belfast Causeway Tours or its content suppliers and protected by international copyright laws.

4. Use of the Website

You may use the Website for lawful purposes only. You agree not to use the Website in a way that may cause the Website to be interrupted, damaged, rendered less efficient, or such that the effectiveness or functionality of the Website is impaired.

5. User-Generated Content

If you post content or submit material, unless we indicate otherwise, you grant Belfast Causeway Tours a non-exclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, distribute, and display such content throughout the world in any media.

6. Booking and Cancellations

Details regarding booking, payment, and cancellation policies are available on our Tours page. By booking a tour, you agree to abide by these policies.

7. Email Marketing

By subscribing to our email marketing list, you agree to receive marketing materials from us. You can unsubscribe at any time by following the instructions in our emails.

8. Limitation of Liability

Belfast Causeway Tours and its affiliates will not be liable for any damages of any kind arising from the use of this Website or from any information, content, materials, or products included on or otherwise made available to you through this Website.

9. Governing Law

These Terms and any dispute or claim arising out of, or related to them, shall be governed by and construed in accordance with the laws of Northern Ireland without giving effect to any choice or conflict of law provision or rule.

10. Changes to These Terms

We reserve the right to amend these Terms at any time. Your continued use of the Website after any such changes constitutes your acceptance of the new Terms.

11. Contact Us

If you have any questions about these Terms, please contact us at info@belfastcausewaytours.com.

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Please note that our cars are cleaned every day and after each passenger inside and out but if the weather is bad the outside of the vehicle may not be as clean as we would like as the car would have to travel to get to you from the drivers home address we also reserve the right to substitute the vehicle to a more superior vehicle if your chosen vehicle is not available for any reason. We may also use an outside contractor to fulfil a booking if for a reason beyond our control.

Waiting Time & Extra Charges 

Note that waiting time is calculated at £55.00  per hour and each part of an hour after a free 10 minute wait at start of journey  for our E or S Classes & Saloon Cars and £60.00 per hour for our V Class MPV or other Multi Purpose Vehicles

If it's an airport pickup we allow 20 minutes after flight lands please always allow for baggage to be collected and passport control when booking the airport pickup time we suggest 45 minutes after due arrival time.

Airport car park charges are included up to £5.00 and toll roads are included in our prices. 

Please note if a flight is late or your baggage is lost and this causes you to be late anything over the £5 carpark charge you are liable to pay the balance and the waiting fee.

Any damage or soiling to the vehicle caused by passengers no mater how small must be paid in full at end of booking. Soiling is charged at £100.00.

Booking is priced as pickup to drop off at address given at time of booking any other drop offs or pickups need to be approved and paid for to the driver and only if the driver agrees. This includes forgetting passports and returning back to get it or luggage left behind in the vehicles you will be charged to return items back to your address.

Coming from a cruise ship then we ask that all passengers doing a shared tour make arrangements to meet onboard first and all come off as a group.

 

We will only wait 15 minutes after the booking time or gangway down which ever comes last before leaving the port and this will then mean you have missed your tour and no refund will be offered. 

We will try calling you and or sending you a messenger message or whatsapp message and call. If this all fails then its beyond our control.

Please Note if you have a lane or drive way that have over hanging trees or bushes that will bush against our vehicles then the driver has every right to not enter with fear of scratching the vehicle and you the customer must make your way to the vehicle where the driver feels its safe to do so.

Abusive Customers
Please Note that if a passenger is deemed to drunk or is abusive the driver has every right to refuse travel and without refund. This also includes being abusive to our office and telephone staff.

Tours

All Tours itineraries will have been agreed in advance and can only be changed with the consent of the management. 

Tour times are only estimates and can end upto 45 mins early or as much as 1 hour late.

Tour Time includes the time to get to your destination and the time to come back to drop off.

Unfortunately we can't wait all day on passenger's showing up so we do allow 15 mins after the booked time and after that you will have missed your tour so please contact us if you are late or delayed. 

The lost time will be deducted from your tour time. CONTACT OUR EMERGENCY NUMBER  +447802902296 

Unless stated then tickets to any of the venues / sites / attractions are not included nor is car parking fees for these sites.

Lunch is also not included in any prices and a driver will need at least a 45 minute break to take a lunch break. (this can usually be taken while your at one of the visitors attractions)

Unless you have specifically ordered a certain type, make, model of vehicle then we will send any type of vehicle that we think is suitable for the tour.

If a ship arrives late and we can only deliver some of the tour then this is beyond our control and we will then only deliver a tour the best we can in the amount of time available.

When on a tour we try not rush you too much but please note if you take too long at some places and we run out of time and miss some of our stop offs then again this is beyond our control.

Allergies

Please inform us of any dietary requirements and of any food allergies should you be having a meal stop booked by us.

Cancellations - 

We know more than most that cancellations happen and things change in peoples circumstances. 

So we try and be fair with our policy but you also got to understand we are a small family run buiness and when we take a booking that time slot is taken by you and we can't take another booking so therefore we lose revenue if you cancel at short notice.

Card Charge Taxes are not refunable as we cant get this back.

non Cruise Ship Tours - If you cancel up to 2 week before travel we will refund you 100% of all Money

If you cancel between upto 7 days before travel we will refund 100%  of the Fully paid tour.  If you cancel upto 48 hours before the tour start time then  50% will be refunded. if you cancel after 48 hours then no money is refunded.

For Cruiseship Tours Only if on the day of arrival your ship cant dock then we will refund all but £25 per person this might be split between customers who have shared a tour. minimum £150.00 fee.

If you cancel after 48 hours of travel then we do not refund

if you cancel before 48 hours of travel fully refunable minus any card charges (tax) 

Note - If your on a shared tour and you cancel this might affect the whole tour &  everyone else on your tour might also have there tour terminated.

We reserve the right to cancel any tour at anytime without bias or compensation due breakdowns or driver sickness or passenger sickness.

How to Pay us.

Please do not pay using (bookipay) that comes with our invoices as we no longer accept that payment.

Accounts:
Bank Transfer - Ask for Details

Debit/Credit Card - Ask for Details
Revolut - Ask for Details

PayPal - if using PayPal please add 7% to cover there fees.

Credit Card Payments - we can no longer absorb these costs of paying with a card although we do take care payments but we add 7% for doing so.

Cash is only acceptable when a deposit has been paid in advance and all cash payments must be paid to the driver before the journey starts.

Late Payment Fees

As a small buiness we would really appreciate paying us on time but we have had to add this clause into our T&Cs. A late fee of £60.00 will be added to any outstanding invoice every week until paid. If you are having a hard time paying then give us a call to talk through your options.

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